Help

Quick answers to common questions. For anything not here, email support@hikayatai.com.

Why did my recording stop?

Almost always because the phone screen locked or turned off. A web browser cannot record with the screen off. Keep the screen on during a consult - turn on “stay awake while charging” in your phone settings, or prop the phone up face-up beside you. The app keeps the screen awake on its own, but it cannot override you locking the phone manually. Audio is captured in short segments as you go, so if it does stop, everything up to that point is kept.

How many consultations and documents do I get free, and what happens after?

Your free monthly allowance is shown at the top of your dashboard. When you reach it, you cannot start a new consultation until the next month, or until you upgrade - but any consultation already in progress always finishes. Pro documents (referral letters, sick notes, visit summaries) are limited to 10 a month on the free plan. See Billing for Pro, which removes both limits.

How do I edit a note after it’s generated?

On the note screen, use “Not quite right? Edit & make again” to go back to the transcript, correct anything the AI misheard, and regenerate. You can also tick which differentials, investigations and medications to keep - your choices save automatically. Always review a note before using it. The AI drafts, you decide.

How do I start a new patient?

From the dashboard, choose where you are seeing the patient (the cards at the top) to start a new consultation. Each recording becomes its own note, listed under “Past patients”.

Is my patient’s data secure?

Yes. Audio is transcribed and then discarded - it is never stored. See our Privacy Policy and Security page for the full detail, including our data-processing terms.

How do I switch languages?

Choose the consultation language before you start recording. If you leave it on automatic, the app detects the spoken language, including code-switching between Urdu, Punjabi and English. Setting the language explicitly gives the most reliable result for a strong regional accent or dialect.

How do I cancel or upgrade?

Everything is on the Billing page. If you cancel Pro, you keep access until the end of your billing period and then move to Free automatically - downgrading never deletes past consultations or notes.

What if the note is wrong or incomplete?

Edit and regenerate it (see above), and please tell us - a short note to support@hikayatai.com describing what was wrong (without any patient details) directly shapes what we fix next. If a recording was interrupted, the note may be missing the part of the consultation after the interruption, so check it against your memory of the visit.

Contact

Email support@hikayatai.com for anything, including bug reports and anything involving patient information - email is our official, secure channel.